2 Jobs in Radnor, PA
Spectraforce Technologies is Hiring a Field Support Technician Near Radnor, PA
Duration: 6 months (with chances of Conversion)
Location- Radnor, PA - 100% On Site
Pre-screening Questions:
- Describe your experience supporting users (looking for people who are comfortable troubleshooting vs. escalating every ticket)?
- How many years of Field/Desktop/Onsite Support experience?
- Briefly explain why you believe you are the best candidate for this position.
- Day to Day desktop support anything from troubleshooting hardware to setting up a new user to reimaging desktops.
- Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
- Provides level I & II end-user support for software and hardware issues.
- Oversees the daily operations of the local area network.
- Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
- Troubleshoots Desktop Virus and malware issues.
- Maintains a daily backup of all network files.
- Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
- Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
- Performs software and hardware inventory.
- Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
- Strong focus on customer service and communication skills (exceptional) - someone who will proactively engage a user and can communicate with a broad audience
- Ability to triage incoming ticket requests and prioritize.
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- Routine reporting and data integrity.
- Years' Experience Required: 2 preferred
- Education Requirements: HSD
- Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,
- Certifications: A PC Technician; Both Network and Dell Hardware certification is a plus
Job Summary
Full Time
$52k-69k (estimate)
04/24/2024
06/23/2024
spectraforce.com
Raleigh, NC
500 - 1,000
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The job skills required for Field Support Technician include Customer Service, Troubleshooting, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Support Technician. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Field Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Support Technician job description and responsibilities
Field Support Technicians provide repairs and maintenance tasks for customers and diagnose errors or technical problems that arise during their visit.
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The Field Support Technician delivers the service and customer assistance during field visits as per the client’s requirements.
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They plan and prepare documents for the system and ensure proper classification of all tools, and perform maintenance work on networks, tests, and do troubleshooting on all outages.
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Field Support Technicians respond to customer callouts, providing technical service and maintenance support at customer locations.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Support Technician jobs
Experience with managing and preserving technical equipment.
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Ability to travel and work according to a changing schedule.
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Employers in highly technical fields, like information technology or diesel engine repair, look for those with at least an associate's degree or certificate in a related field, such as heavy equipment repair or computer technology.
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All Field Support Technicians, regardless of industry, must be able to work independently with little supervision.
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Certifications are not usually a requirement to become a Field Support Technician, but they can help you become a more competitive candidate when applying for jobs.
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Step 3: View the best colleges and universities for Field Support Technician.
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